KLM-VA Teamspeak Company Channel

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User KLM1049-Joris (0d1h15m)



 
Privacy Statement

Introduction
This Privacy Statement explains in general terms how KLM-VA collects, holds, uses and discloses your personal information. We may amend this Privacy Statement as required or as the law changes. Any changes to this Privacy Statement will be updated on our website.

Information We Collect
Any personal information that we collect about you relates to your role as a pilot and our role as a provider of virtual airline services. This information may include:

  • Your name, date of birth, contact details, image and KLM-VA password
  • Details relating to your flights and use of our systems
  • Membership requirements or information which you provide to us in connection with your use of our services

How We Collect Information
We may collect personal information about you when you register to and use our services, complete forms associated with your flights, visit our website, complete one of our surveys or otherwise interact with us. As well as collecting information directly from you, we collect information about you from IVAO and/or Vatsim.
When you are logged into your KLM-VA membership account, KLM-VA may also keep logs of your use of www.klm-va.nl. This information may include date and time of visit, membership details, name, location and actions, for example, pages viewed and pages submitted. We may use this information to monitor the use of, and improve, the information and functions on www.klm-va.nl.

How We Use Your Personal Information
We may use your personal information for the following purposes:

  • To provide and administer our services, including verifying your identity; contacting you about your flights and other arrangements; training our staff; testing our systems
  • To provide and operate our services and events
  • For support or responding to enquiries or requests
  • To ensure the safety and security of all members when using our services, including investigating security issues or breaches
  • To conduct research to improve our services and activities
  • To register any donations you may contribute to the KLM-VA and to contact you with respect to that donation

Disclosure of Personal Information
We will not disclose your personal information to others, with the exception of:

  • IVAO and Vatsim through the respective Membership ID’s of both networks
  • Our service providers, providing information technology services such as data storage, website services, software and system development, maintenance and support if necessary to fulfill their function
  • Law enforcement agencies, regulatory authorities and governments around the world and their service providers if we are legally obliged to follow-up their requests.

Our pilot register is only visible for our members. If not logged in, only anonymous data is presented.
Cookies are small pieces of data stored by the web browser on your computer. Currently we use them to store your username and userrole on your computer during a session.

How We Hold Information and Keep It Secure
We hold your personal information in a combination of hard copy and electronic files. We use third party information system providers which may store or have access to your personal information.
When you complete flights or access your Membership Account information, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website.

Access & Correction of Information About You
If you would like to request access to, or correction of, the personal information we hold about yourself, please contact us at pca@klm-va.nl. We will then provide you with access to the information we hold about you, including for the purpose of correcting, updating or removing that information. Your request to provide access to this information will be dealt with within a reasonable time.
If you are not using our services anymore, we will keep your records for one year. After that period your data will be removed from our systems.
If we refuse to provide you with access to, or correct the information, we will notify you of our reasons for the refusal to the extent required and how you may complain about the refusal.

Privacy Complaints and Further Information
If you have a concern about your privacy or you have any query on how your personal information is collected or used, please contact us at pca@klm-va.nl. We will respond to your query or complaint within a reasonable time.